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Engagement: Sending Loyalty Points Manually

This article will discuss how to send loyalty points manually to patients through Engagement [Modento]

Erika Gardner avatar
Written by Erika Gardner
Updated over 2 weeks ago

In order to manually send Loyalty points to patients, the patient must be an active Mobile App user. Learn more about inviting patients to use the Modento Patient mobile app here.

How to Send Loyalty Points to a Patient Manually

  1. Click on the 3-dot menu next to a patient name

  2. Hover over Communication, then click Send a Direct Message

  3. Add text, load a quick message template and insert placeholders as needed

  4. Select the Mobile App + Push Delivery Channel option (Note: If this option is not available, this means they are not a mobile app user & cannot receive loyalty points)

  5. Select the Give Loyalty Points checkbox and enter in the number of points you would like to reward the patient

  6. Click Send

Patient Experience

Related Articles
Modento Patient Mobile App: Set Up
Engagement: Redeem Loyalty Points
Modento Patient Mobile App: Patient View
Engagement: How to Set Up Rewarded Actions and Rewards for Your Loyalty Program
Engagement: Invite Patients to Use the Modento Patient Mobile App
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