When accessing your Provider Pulse in the Dental Intelligence dashboard, you might see an alert under your provider's name that says "Unmapped Provider".
This occurs when there is an existing provider ID that has data associated with it in your Practice Management Software (the ID could be attached to appointments with production, case diagnostic or acceptance etc.), but the ID is not connected to a User Profile in Dental Intelligence. Because of this, Dental Intelligence is able to pull through the data but cannot automatically categorize it to the provider or compare the goals that have been set in the provider settings. You can fix this by adding a user profile in Dental Intelligence and connecting the Provider ID or editing an existing profile and connecting the ID. Follow the steps below to learn how to do this!
How to Map a Provider ID to an Existing Profile
Step by Step Instructions:
Hover over your Initials in the bottom left hand corner of your screen to access the Dental Intelligence Settings
Click into the Team Management page
Note: If this is not an option for you, this means you do not have permissions granted to access this feature. An admin team member can grant you access to this by following the steps in this article
Select the Provider profile you need to connect the ID to
Click into the IDs tab
Click the Provider IDs drop down list to select the correct ID
Dental Intelligence will automatically save the changes, you can go back to the Provider Pulse & refresh the page to view the newly categorized data
Creating a New User to Connect a Provider ID
If the Unmapped Provider error you are seeing is associated with a Provider that does not yet have a profile created, follow the steps in this article to create the user and attach the ID!