Do you have patients that are chronically late to their appointments no matter how many appointment reminders you send? Have no fear, Engagement is here!
Engagement has established a process to help. If you have a patient that is scheduled but is consistently late to their appointments, you can create a specific appointment buffer with a code, attach the code to their appointment, and when we send out your automated appointment communication, we will inform the patient that their appointment is a number minutes earlier than it actually appears in your schedule. This way you can still maintain a full schedule without having to block off more time for the patient and they will hopefully get to the office earlier than usual or even on time!
Creating Appointment Buffers in Eaglesoft
In the Notes section of the appointment, enter in the correlating MOD code, MOD10 (10 minute buffer), MOD15 (15 minute buffer), MOD30 (30 minute buffer), MOD45 (45 minute buffer) and MODNO (opts the specific scheduled appointment out of all automated communications).
If there are additional notes in the notes section, simply separate the code and the notes with Commas
Reschedule Tx, MOD15
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