When a patient responds STOP to a text message sent through Engagement [Modento], the patient's phone company then blocks any further communication from that number. This "opts" the patient out of receiving text messages from Engagement. In order to reverse this, the patient will need to reply to the number again with UNSTOP, this will un-block your Engagement [Modento] texting number. Finally, the patient's Communication Settings will need to be updated. Refer to the following steps to learn how to do this:

Reactivate Text Communication

Step by Step Instructions:

  1. Make sure the patient responds with UNSTOP or Unstop

  2. Go to the Three Dot Menu next to the patients name

  3. Hover over Settings

  4. Click into Communication Settings

  5. Deselect the Text messages opt-out option

  6. Click Save

Patient Experience:

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