Within Engagement, you can manually copy and paste an Online Scheduling link to send directly to a patient, or you can use the "Invite to Schedule" option built into their patient menu. Using the Invite to Schedule option will pre-fill the patients information for them, including contact information, provider, and appointment type. From there, the patient simply selects a time that is convenient for them and completes the scheduling process within seconds.
Here is a video that explains how to invite a patient to schedule:
Invite a Patient to Schedule Online
From the Patients tab in the left menu, select the three dot menu next to the patient's name
Hover over Communication, then select Invite to Schedule
This will require you to fill out the following fields:
Select the Practice location that this patient can schedule at. If you do not have multiple locations, simply select your practice
Select the Practice-level service types you would like to provide for this patient to schedule
Select the Providers that this patient can be scheduled with
Enter in the Earliest Scheduling Date for this patient (a number of weeks)
Select the Preferred Delivery Channel
If desired, click to check to send a Follow Up using the preferred delivery channel if the patient does not schedule after the entered amount of days after their last scheduling request was sent
To modify the verbiage in the Follow Up message, access Settings and then click the Verbiage tab. Scroll through the available verbiage messages and then click Online scheduling - follow up.
5. Click Send Invite
💥Note💥: If you have created a custom scheduling link, it will not appear in the "Invite to Schedule" option.
How to Send a Bulk Invitation to Schedule
Access the Patients tab
Select the patients to be included in the invitation to schedule
Note: This can be done by filtering with the patient filters OR manually selecting each patient by clicking on the checkmark box next to their name.
Click on Bulk Actions
Click on Invite to Schedule and fill out the necessary fields
Fill out the required information and click Send Invite
Want to learn more about Engagement Online Scheduling? Attend our Online Scheduling Webinar and get answers to your burning questions!