With Payments in Engagement, you have the ability to complete payments via the Virtual Terminal. Here you are able to process insurance payments using the Virtual Card provided, this is most likely found on the Explanation of Benefits (EOB) Document. This article will discuss how and where to access the necessary information to do this successfully.
How to Process an Insurance Payment with the Virtual Terminal
Access the Engagement Payments Dashboard by selecting Payments sidebar on the left
Click on Collect Payment button found in the upper right hand corner
Select Virtual Terminal from the dropdown menu
Search for and select the Patient you wish to apply payment to. If your Insurance Reimbursement payment does not allow you to post separate transactions for each patient's payment, click here for further instructions.
This process will look identical to when you would typically submit a Virtual Terminal Payment. Enter the amount to be collected for the selected patient.
Enter in the card information provided on the EOB (most likely found on the Explanation of Payment page)
An example of a common Virtual Card type is QuicRemit, here is what the Virtual Card might look like:
When entering in the Zip Code, do NOT refer to the zip code found at the top of the EOB, this is the return address. Instead, refer to the address provided on the last page of the document:
Remember to De-select the "Save this card for payments" check box as we do not want to save the virtual card
9. Click Submit
What if my Insurance Payment Card does not allow for multiple transactions?
In some cases, your virtual EOB card may not allow for you to run transactions separately. If you need to process an insurance reimbursement payment in one transaction we recommend following the steps below:
In your Engagement module, select Patients
Select the Create Patient button to create an Unlinked Patient
Give this patient the name: Insurance Payments
You will need to add a 'date of birth', mobile number, or email. We recommend your work email so that you can receive the receipts.
Open your Engagement Payments Dashboard
Access Engagement Payments Dashboard by selecting Payments sidebar on the left
Click on Collect Payment button found in the upper right hand corner
Select Virtual Terminal from the dropdown menu
Search for and select the 'Unlinked Patient' you created in Step 1. and named 'Insurance Payments'
10. Run the transaction amount for the entire amount of the insurance reimbursement.
11. Manually post the individual insurance payments to each patient's ledgers
12. In your Engagement Payments Dashboard locate the deposit made under the name Insurance Payments
13. Select the Actions button to the right of the Insurance Payments transaction and then click Mark as "Associated"
Related Resources
The following resources will give you a more in-depth explanation on how to use Engagement Payments:
Keywords: Engagement Payments, Payments in Engagement, Insurance Card Payments, EOB payments