Dental Intelligence makes it easy to manage your DSO locations and ensure that the Engagement Bridge is connected to your Practice Management Software so that your system is always up to date.
In this article, you'll learn how to:
What is the Engagement Bridge?
The Engagement Bridge is a non-interactive service installed on a single server computer, preferably where the Practice Management Software (PMS) component is installed. The Engagement Bridge interacts with PMS data and connects directly with Dental Intelligence IT infrastructure. A connected Bridge ensures that information is synced across both platforms so that your data remains up-to-date.
Check Bridge Status
To check the Engagement Bridge status of multiple locations in Dental Intelligence, follow the steps outlined below:
Click on the Settings gear in the upper right corner, then click Services
In the Status tab, locate the PMS Sync Status line item and then click View Status Link
Review the status of each location's Bridge in the Bridge Status column. If a location's Bridge is disconnected, you can see how long the Bridge has been disconnected for in the Offline For column
Reconnect the Bridge
If a location status shows as disconnected, click here to learn how to reconnect the Engagement bridge.