In order to operate Dental Intelligence on your local server, your system must meet certain requirements in order to ensure compatibility and that you are taking advantage of the most up to date features.
Dental Intelligence works to stay compliant with new PMS versions within 30-60 days as they are released. Checking Dental Intelligence system requirements before updating your practice management software is crucial to ensure compatibility with your current software and avoid potential disruptions. Verifying these requirements helps prevent issues like data loss, slow performance, or unexpected downtime, ensuring a smooth transition during the upgrade process. Our recommendation is to check-in with your Dental Intelligence Team prior to updating so they can provide the correct info on versions that we are compliant with. Learn what to do before updating your PMS.
Supported Practice Management Softwares
Dental Intelligence is currently compatible with the following Practice Management Software (PMS) types and versions. Check to ensure that your PMS version is listed below. Have questions? Learn how to find out your current PMS version here.
Looking for LocalMed requirements? Review LocalMed system requirements here.
Supported PMS | Minimum Version | Compatible Up To | Exceptions |
Dentrix | 7 | Latest version | Dentrix versions 23.1 - 23.5 are not compatible |
Dentrix Enterprise (DXE) | 10 | Latest version | In order to utilize the Document Unfiled Utility Service (DocUU Service) for forms writeback, you must be using DXE v11.0.20.935 or above |
Eaglesoft | 19 | Latest version |
|
Open Dental | 21 | Latest version |
|
Fuse (cloud-based) | Analytics only | Analytics only |
|
Practice-Web | 21; Analytics only | Latest version; Analytics only |
|
Dentrix Ascend (cloud-based) | Engagement only | Engagement only |
|
Dentrix Enterprise users
Please ensure that the Dentrix Enterprise auditing feature is enabled. Contact Dentrix Support for assistance verifying that the auditing settings are enabled.
The Document Unfiled Utility Service (DocUU Service) workflow allows for forms writeback without requiring the Dentrix Enterprise program to be opened and logged in. Click here to download our Dentrix Enterprise Functionality Guide.
Open Dental users
We do not support Dropbox is as an alternative to storing images and documents in the Open Dental A to Z Folder.
Minimum Operating System Requirements
Dental Intelligence must be installed on a Windows machine.
Windows 10
Window Server 2016
Most Recent Security Updates Installed
Hardware Requirements
Minimum: 2 cores at 2.4 GHz, 8 GB RAM, 40 GB available disk space
Preferred: 4 cores at 2.4 GHz, 16+ GB RAM, 100 GB available disk space
Minimum Network Requirements
Business Class High Speed Internet connection
HTTPS over Port 443
Port 8090 (Engagement only)
Engagement Practice Website Requirements
In order to take advantage of the full suite of features available in our Engagement solution, your practice must have a live website or Facebook page so that your practice toll-free number (TFN) can be verified.
Supported Internet Browsers
Chrome (recommended)
Firefox
Safari (Engagement only)
Edge (Engagement only)
Engagement Kiosk
iPad
Android/Kindle tablets
Kiosks can be set up on any device running that can run an internet browser. An internet connection is required for use
Engagement Dashboard and Kiosk Outbound Traffic Domains
office.modento.io
office.modento.com
forms.modento.io
forms.modento.com
api.modento.com
api.modento.io
storage-public.modento.com
cdn.pendo.io
data.pendo.io
js.stripe.com
m.stripe.network
m.stripe.com
fonts.googleapis.com
fonts.gstatic.com
fonts.googleapis.com
fc-use1-00-pics-bkt-00.s3.amazonaws.com
ws-us3.pusher.com
Stats.pusher.com
socksjs-us3.pusher.com
*.stream-io-api.com
sentry.io
cdn.jsdelivr.net
cdn.rawgit.com
sp.tinymce.com
cdn.tiny.cloud
cloud.tinymce.com
devices.modento.co
*.clearant.net
devices.modento.ca
Engagement Dashboard
The Engagement Dashboard is a web application loaded from either office.modento.io or office.modento.com and requires general permissions for outbound HTTPS traffic.
Due to how modern web applications are built, multiple other addresses (owned by DI, but also belonging to 3rd-party services and plugins) are being accessed during application operation.
We do not guarantee a fixed set of IP addresses the dashboard may need to use. However, if outbound traffic needs to be limited, filtering by domain name can be used. Note that no PHI or confidential data is shared or processed by any of the mentioned 3rd-party services or plugins.
Modento Kiosk
Modento Kiosk runs either as a mobile application or web application loaded from forms.modento.io or forms.modento.com and it requires general permissions for outbound HTTPS traffic. Similar to the dashboard, we do not guarantee a fixed set of IP addresses the Modento Kiosk may need to use. However, if outbound traffic needs to be limited, filtering by domain name can be used.
Data Sync Installation
Analytics | The Analytics Sync Client must be installed on the same machine where the Practice Management Software database is installed. The server computer running the Analytics Sync Client must remain powered on to allow the sync tool to run.
If Analytics becomes disconnected, click here to follow step-by-step instructions to get reconnected. |
Engagement |
Important note for Dentrix Enterprise users: Dentrix Enterprise must be logged into on the server computer that the Engagement Bridge is installed on. If Dentrix Enterprise is not logged in, you will experience Engagement issues.
Important note for DSO locations: For any DSO, it is standard to install the bridge on the app server. |