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Analytics: Understanding Provider Metrics and Goals in the Provider Pulse
Analytics: Understanding Provider Metrics and Goals in the Provider Pulse

Learn more about each metric in the Provider Pulse

Erika Gardner avatar
Written by Erika Gardner
Updated over a week ago

Seeing your practice analytics is one thing, but being able to act on those analytics is another thing altogether. The Provider Pulse Dashboard allows you to drill down into each of your provider's key performance indicators, all the way to the individual patient data, to truly see what drives each of those metrics and find areas for opportunity.

Read on below to learn more about each metric in the Provider Pulse.

A note about benchmarks

Benchmarks are general guidelines and may not perfectly align with every practice's goals and circumstances. It's important for the practice to analyze historical data, assess its patient base, and set realistic goals that reflect the practice's growth objectives. Regularly reviewing and adjusting the goals based on the practice's performance will help ensure continuous improvement.

CLICK HERE to review industry benchmarks.

Benchmark numbers can vary depending on factors such as practice size, location, patient demographics, and the specific goals of the practice. These are some general guideline ranges for these metrics based on industry standards and best practices. Keep in mind that these are rough estimates.

Provider Pulse Metrics

Before you review the Provider Pulse Dashboard, make sure that your providers have set goals so that the populated data is pulling accurate markers!

Click here to learn how to set goals.

Same Day Production %

Same Day Production % represents the percentage of patients who receive treatment on the same day they are diagnosed. A higher percentage indicates efficient scheduling and a well-functioning practice.

Production per Hour

Production per Hour calculates the revenue generated by the practice per hour of operation. It's useful for assessing the productivity of both dentists and support staff and optimizing scheduling.

Production per Visit

Production per Visit measures the amount of revenue generated on average during each patient visit. It helps practices evaluate the effectiveness of their treatment planning and revenue generation per patient appointment.

Hygiene Re-Appointment %

Hygiene Re-Appointment % measures the percentage of hygiene patients who schedule their next hygiene appointment before leaving the practice. It reflects patient satisfaction and the likelihood of ongoing care.

How is the Provider Pulse Hygiene Re-Appointment % metric different from the Performance Board Hygiene Re-Appointment metric?

Hygiene Reappointment % on the Provider Pulse is based on logic that because a patient can see multiple providers on the same day, the patient will be counted once for every provider’s Hygiene Visits metric. The same can happen on the Re-Appointed metric if the patient was reappointed on that day. The total numbers shown in the Provider Pulse top ribbon are a sum of all provider numbers, so a patient can be counted multiple times. Because of this logic, the Provider Pulse totals are always equal to or higher than the Performance Board.

NP (New Patient) Hygiene Re-Appointment %

New Patient Hygiene Re-Appointment % focuses specifically on new patients and their likelihood to reappoint for hygiene care. It gives insights into the practice's ability to retain new patients.

Patient Presented %

Patient Presented % calculates the percentage of patients who receive a comprehensive diagnosis. A higher percentage suggests thorough diagnostics and better patient care.

Average Treatment Presented

Average Treatment Presented measures the average total value of treatment plans proposed to patients. It reflects the comprehensiveness of the practice's treatment recommendations.

Patient Acceptance %

Patient Acceptance % indicates the percentage of patients who agree to undergo the recommended treatment. It reflects the dentist's ability to communicate the importance of proposed treatments effectively.

Treatment $ (Dollar) Acceptance %

Treatment $ Acceptance % measures the acceptance rate of treatment plans in general. It provides an overview of how well the practice's treatment recommendations align with patient needs.

Average Accepted $ (Dollar) per Seen

Average Accepted $ per Seen calculates the average dollar amount of accepted treatment plans per seen patient. It helps practices understand the financial value of their treatment recommendations.

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