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Engagement: What to Know About A2P 10DLC

Dental Intelligence ensures that your practice's assigned toll-free SMS phone number is in compliance

Erika Gardner avatar
Written by Erika Gardner
Updated over a month ago

What is A2P 10DLC?

A2P 10DLC was created by the carriers and the telecom industry and it stands for Application to Person 10 Digit Long Code. It was created to help mitigate spam and ensure deliverability. A2P 10DLC regulates Application to Person texting. If a business is using a software to text their customers AND they are using a local number (a number with an area code such as 317 NOT 833, 844, 855, 866, 877, 888), they are under the regulation of of A2P 10DLC.

Do I need to worry about A2P 10DLC?

The short answer is NO, you do not. Dental Intelligence provides Engagement users with a toll free number for texting. Toll free numbers are not subject to A2P 10DLC. They are, however, subject to toll free number verification. It takes approximately 5-7 weeks for the phone carrier to process the verification.

If you would like to submit a request to have your office phone number registered with 10DLC for texting purposes, please fill out this form.

IMPORTANT: To complete the A2P 10DLC application, you will need to enter your legal business name, tax ID, and website URL to start the process of registering your number with 10DLC. Learn more about what is required to register your phone number.

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