What is A2P 10DLC?
A2P 10DLC was created by the carriers and the telecom industry and it stands for Application to Person 10 Digit Long Code. It was created to help mitigate spam and ensure deliverability. A2P 10DLC regulates Application to Person texting. If a business is using a software to text their customers AND they are using a local number (a number with an area code such as 317 NOT 833, 844, 855, 866, 877, 888), they are under the regulation of of A2P 10DLC.
Do I need to worry about A2P 10DLC?
The short answer is NO, you do not. Dental Intelligence provides Engagement users with a toll free number for texting. Toll free numbers are not subject to A2P 10DLC. They are, however, subject to toll free number verification. Your toll free number is submitted for verification within 24 hours of signing your Dental Intelligence contract. However, it does take approximately 5-7 weeks for the phone carrier to process the verification.
If you have submitted a request to have your local number ported for Engagement texting purposes, Dental Intelligence will submit your number for you to ensure A2P 10DLC registration.