This article is about Engagement system requirements. If you're in need of information about Analytics or LocalMed, visit the links below:
Supported Practice Management Softwares
Engagement is compatible with the following Practice Management Software types. Check to ensure that your Practice Management Software version is listed below.
For new versions moving forward, generally, DI tries to stay compliant with new versions prior to General Availability (GA) release. Our recommendation is to check-in with your Dental Intelligence Team prior to updating so they can provide the correct info on versions that we are compliant with.
Dentrix
G7.9
23
Up to version 24.13
Important note for Dentrix users: Dentrix version 23.3 is not compatible with forms writeback in Engagement. In order to writeback forms, you must be on Dentrix version 23.4.
Dentrix Enterprise
10
11* (up to 11.0.48)
Important note for Dentrix Enterprise users: In order to utilize the newly released Document Unfiled Utility Service (DocUU Service) for forms writeback, you must be using DXE v11.0.20.935 or above.
The newly released Document Unfiled Utility Service (DocUU Service) workflow allows for forms writeback without requiring the Dentrix Enterprise program to be opened and logged in. Click here to download our Dentrix Enterprise Functionality Guide.
Eaglesoft
23
24
Open Dental
21
22
24* (up to 24.2)
Dentrix Ascend (Beta)
Minimum Operating System Requirements
Windows 10
Window Server 2016
Most recent security updates installed
Hardware Requirements
Minimum: 2 cores at 2.4 GHz, 8 GB RAM, 40 GB available disk space
Preferred: 4 cores at 2.4 GHz, 16+ GB RAM, 100 GB available disk space
Minimum Network Requirements
Business Class High Speed Internet connection
HTTPS over Port 443
Port 8090
Engagement Dashboard and Kiosk Outbound Traffic Domains:
office.modento.io
office.modento.com
forms.modento.io
forms.modento.com
api.modento.com
api.modento.io
storage-public.modento.com
cdn.pendo.io
data.pendo.io
js.stripe.com
m.stripe.network
m.stripe.com
fonts.googleapis.com
fonts.gstatic.com
fonts.googleapis.com
fc-use1-00-pics-bkt-00.s3.amazonaws.com
ws-us3.pusher.com
Stats.pusher.com
socksjs-us3.pusher.com
*.stream-io-api.com
sentry.io
cdn.jsdelivr.net
cdn.rawgit.com
sp.tinymce.com
cdn.tiny.cloud
cloud.tinymce.com
devices.modento.co
*.clearant.net
devices.modento.ca
Engagement Dashboard
The Engagement Dashboard is a web application loaded from either office.modento.io or office.modento.com and requires general permissions for outbound HTTPS traffic.
Due to how modern web applications are built, multiple other addresses (owned by DI, but also belonging to 3rd-party services and plugins) are being accessed during application operation.
We do not guarantee a fixed set of IP addresses the dashboard may need to use. However, if outbound traffic needs to be limited, filtering by domain name can be used. Note that no PHI or confidential data is shared or processed by any of the mentioned 3rd-party services or plugins.
Modento Kiosk
Modento Kiosk runs either as a mobile application or web application loaded from forms.modento.io or forms.modento.com and it requires general permissions for outbound HTTPS traffic. Similar to the dashboard, we do not guarantee a fixed set of IP addresses the Modento Kiosk may need to use. However, if outbound traffic needs to be limited, filtering by domain name can be used.
TFN Verification
In order to take advantage of the full suite of features available in our Engagement solution, your practice must have a live website or Facebook page so that your practice TFN can be verified.
Running the Engagement Bridge
We recommend installing the Engagement Bridge on the same machine as your PMS database. If this isn't possible, it can be installed on the app server or another PC. The PC running Engagement must stay on at all times to prevent service disruptions.
Syncing multiple bridges for the same database can present problems and is not advised.
The computer running the Engagement Bridge must remain powered on to allow the sync tool to run.
Important note for Dentrix Enterprise users: Dentrix Enterprise must be logged into on the server computer that the Engagement Bridge is installed on. If Dentrix Enterprise is not logged in, you will experience Engagement issues.
Important note for DSO locations: For any DSO, it is standard to install the bridge on the app server.
Supported Internet Browsers
Chrome (recommended)
Firefox
Safari
Edge
Engagement Kiosk
iPad
Android/Kindle tablets
Kiosks can be set up on any device running that can run an internet browser. An internet connection is required for use