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Engagement: System Requirements
Engagement: System Requirements

Learn the requirements needed to operate Engagement on your system

Erika Gardner avatar
Written by Erika Gardner
Updated this week

This article is about Engagement system requirements. If you're in need of information about Analytics or LocalMed, visit the links below:

Supported Practice Management Softwares

Engagement is compatible with the following Practice Management Software types. Check to ensure that your Practice Management Software version is listed below.

Dentrix

  • G7.9

  • 22

  • 23* up to 23.9

Important note for Dentrix users: Dentrix version 23.3 is not compatible with forms writeback in Engagement. In order to writeback forms, you must be on Dentrix version 23.4.

Dentrix Enterprise

  • 10

  • 11* up to 11.0.2

Eaglesoft

  • 20

  • 21

  • 22* up to 22.00

Open Dental

  • 21

  • 22

  • 23* up to 23.1


Minimum Operating System Requirements

  • Windows 10

  • Window Server 2016

  • Most recent security updates installed


Hardware Requirements

Minimum: 2 cores at 2.4 GHz, 8 GB RAM, 40 GB available disk space

Preferred: 4 cores at 2.4 GHz, 16+ GB RAM, 100 GB available disk space


Minimum Network Requirements

  • Business Class High Speed Internet connection

  • HTTPS over Port 443

Engagement Dashboard and Kiosk Outbound Traffic Domains:

  • office.modento.io

  • office.modento.com

  • forms.modento.io

  • forms.modento.com

  • api.modento.com

  • api.modento.io

  • storage-public.modento.com

  • cdn.pendo.io

  • data.pendo.io

  • js.stripe.com

  • m.stripe.network

  • m.stripe.com

  • fonts.googleapis.com

  • fonts.gstatic.com

  • fonts.googleapis.com

  • fc-use1-00-pics-bkt-00.s3.amazonaws.com

  • ws-us3.pusher.com

  • Stats.pusher.com

  • socksjs-us3.pusher.com

  • *.stream-io-api.com

  • sentry.io

  • cdn.jsdelivr.net

  • cdn.rawgit.com

  • sp.tinymce.com

  • cdn.tiny.cloud

  • cloud.tinymce.com

  • devices.modento.co

Engagement Dashboard

  • The Engagement Dashboard is a web application loaded from either office.modento.io or office.modento.com and requires general permissions for outbound HTTPS traffic.

  • Due to how modern web applications are built, multiple other addresses (owned by DI, but also belonging to 3rd-party services and plugins) are being accessed during application operation.

  • We do not guarantee a fixed set of IP addresses the dashboard may need to use. However, if outbound traffic needs to be limited, filtering by domain name can be used. Note that no PHI or confidential data is shared or processed by any of the mentioned 3rd-party services or plugins.

Modento Kiosk

Modento Kiosk runs either as a mobile application or web application loaded from forms.modento.io or forms.modento.com and it requires general permissions for outbound HTTPS traffic. Similar to the dashboard, we do not guarantee a fixed set of IP addresses the Modento Kiosk may need to use. However, if outbound traffic needs to be limited, filtering by domain name can be used.


Running the Engagement Bridge

  • The Engagement Bridge should be installed on the same machine where the PMS database is installed

  • The computer running the Engagement Bridge must remain powered on to allow the sync tool to run

  • Syncing multiple bridges for the same database can present problems and is not advised

Important note for Dentrix Enterprise users: Dentrix Enterprise must be logged into on the server computer that the Engagement Bridge is installed on. If Dentrix Enterprise is not logged in, the customer will experience Engagement issues.

Important note for DSO locations: For any DSO, it is standard to install the bridge on the app server.


Supported Internet Browsers

  • Chrome (recommended)

  • Firefox

  • Safari

  • Edge

Engagement Kiosk

  • iPad

  • Android/Kindle tablets

  • Kiosks can be set up on any device running that can run an internet browser. An internet connection is required for use

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