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Call Insight Feature Deprecation Notice: Effective March 2025
Call Insight Feature Deprecation Notice: Effective March 2025
Erika Gardner avatar
Written by Erika Gardner
Updated over a month ago

Thank you for being part of the Dental Intelligence community, where our mission is to make it more fulfilling to be a dental professional and easier to be a patient. As we continue to improve and unify our solutions to combine best-in-class patient communication tools with actionable analytics, we will be sunsetting Call Insight on March 14th, 2025 to focus development on our Engagement Screen Pops.

What Does This Mean for You?

  • End of Call Insight Support: You may continue to use Call Insight until March 14th, but there will be no future development, and we will stop providing support for this feature at the end of 2024.

  • Begin Utilizing Engagement Screen Pops: We are committed to helping you transition from Call Insight to our Engagement Screen Pops.

Engagement Users

Analytics Only Users

  • Your number for Call Insight will be automatically ported over to use in Engagement Screen Pops beginning March 14, 2025. The only action needed on your part to complete setup is to enable access for the appropriate team members by following the instructions here.

  • If you have not already enabled pop-up notifications from Engagement, you can follow the steps here.

    • If you would like to receive Screen Pops even when your DI dashboard is minimized, ensure you enable system notifications for your Windows or Mac device.

  • Call Insight services will be no longer be available as of March 14, 2025.

  • Want to add Engagement to your Dental Intelligence subscription and transition from Call Insight to Screen Pops? CLICK HERE to contact us!

Thank You for Your Understanding

We appreciate your continued trust and support as we work to enhance our platform. While Call Insight is being retired, your trust in Dental Intelligence has pushed us to continue innovating and growing our solutions.

Already an Engagement user? Your Call Insight service will be transitioned to our Screen Pops feature.

Interested in adding Engagement to your Dental Intelligence subscription? CLICK HERE to contact us!

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