In Dentrix, you must use the "Break" appointment function in properly track Cancellations and No-Shows.
Dental Intelligence software will calculate these metrics based off the time stamp of when the appointment is Broken in your Dentrix database.
If the appointment is Broken within 24 hours, that will populate the No-Shows metric.
Any appointment Broken prior to 24 hours of the original appointment will populate the Cancellations metric.
Watch this short video to learn how to properly break appointments in Dentrix:
Breaking appointments through this process allows Dental Intelligence to accurately update your schedule and track your Cancellations & No-Shows metrics. This provides visibility in areas that can be improved upon or even allows you to identify trends in the data!
Refer to this article to learn more about Cancellations & No-Shows Metrics