Dentrix: Breaking Appointments

Track cancellations and no-shows in Dentrix

Sam Miller avatar
Written by Sam Miller
Updated over a week ago

In Dentrix, you must use the "Break" appointment function in properly track Cancellations and No-Shows. 

Dental Intelligence software will calculate these metrics based off the time stamp of when the appointment is Broken in your Dentrix database.

  • If the appointment is Broken within 24 hours, that will populate the No-Shows metric.

  • Any appointment Broken prior to 24 hours of the original appointment will populate the Cancellations metric.

Watch this short video to learn how to properly break appointments in Dentrix:

Hint: If you remove appointments that have been broken from the Unscheduled List in Dentrix, they won't show up in the Cancellations or No Shows metrics in Dental Intelligence.

Breaking appointments through this process allows Dental Intelligence to accurately update your schedule and track your Cancellations & No-Shows metrics. This provides visibility in areas that can be improved upon or even allows you to identify trends in the data!

Additional Resources

Refer to this article to learn more about Cancellations & No-Shows Metrics

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