Dentrix: Breaking Appointments

Track cancellations and no-shows in Dentrix

Sam Miller avatar
Written by Sam Miller
Updated yesterday

In Dentrix, you must use the "break appointment" function to properly track Cancellations and No-Shows in Analytics. 

Analytics will calculate these metrics based off the time stamp of when the appointment is broken in Dentrix.

  • If the appointment is broken within 24 hours, it will be attributed to the No-Show metric.

  • Any appointment broken prior to 24 hours of the original appointment will be attributed to the Cancellations metric.

Watch this short video to learn how to properly break appointments in Dentrix:

Hint: If you remove appointments that have been broken from the Unscheduled List in Dentrix, they won't show up in the Cancellations or No Shows metrics in Dental Intelligence.

Breaking appointments through this process allows Dental Intelligence to accurately update your schedule and track your Cancellations and No-Show metrics. This provides visibility in areas that can be improved upon or even allows you to identify trends in the data!

Refer to this article to learn more about Cancellations and No-Show metrics.

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