Eaglesoft: Breaking Appointments

This article will discuss how Dental Intelligence tracks cancellations and no-shows in Eaglesoft

Grace Richards avatar
Written by Grace Richards
Updated over a week ago

In Eaglesoft, Breaking appointments happens when you delete appointments in Eaglesoft in specific ways.

When you are Breaking an appointment, there are 3 options to choose from:

  • Cancelled – these will show up on the Cancellation metric in Dental Intelligence

  • Missed – these will show up on the No-Shows metric in Dental Intelligence

  • Neither – Will not be counted as broken on Dental Intelligence

IMPORTANT: Do NOT delete the Quick fill list. Eaglesoft will erase all history of broken appointments.

If you want cancellations and no-shows to show up in our dashboard, you must leave the ‘Add to QuickFill List’ option checked.

Watch this short video to learn more about broken appointments in Eaglesoft:

Breaking appointments through this process allows Dental Intelligence to accurately update your schedule and track your Cancellations and No-Shows metrics. This provides visibility in areas that can be improved upon or even allows you to identify trends in the data!

Additional Resources

Refer to this article to learn more about Cancellations & No-Shows Metrics

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