Cancellations


Found on the Performance Board, this tool will include Source Data as well as a Year Over Year performance chart in the Menu icon. View definitions and additional information by selecting the Information ( i ) icon.

What is this? This metric includes the following data points:

  • Cancellations: The percentage of patient appointments which were broken more than 24 hours before their appointment.

  • Scheduled: The number of scheduled visits that should have completed their appointment in the period.

  • Cancelled: The number of appointments that were classified as a Cancellation. Appointments are classified as a Cancellation if they are broken more than 24 hours before the appointment time.

  • Unscheduled: the number of patients who had Cancellations during this time period and are still unscheduled.


Why is this Important?

Cancellations and No-Shows will ruin profitability faster than most any other problem. By minimizing these two issues, you will preserve margin and reach break even much faster. High cancellation percentages can be reduced by helping the patients understand how important this appointment time is immediately after scheduling the appointment.


No Shows

Found on the Performance Board, this tool will include Source Data as well as a Year Over Year performance chart in the Menu icon. View definitions and additional information by selecting the Information ( i ) icon.

What is this? This metric includes the following data points:

  • No-Show %: The percentage of appointments broken less than 24 hours prior to the scheduled time of the appointment.

  • Scheduled: The number of scheduled visits that should have completed their appointment in the period.

  • No-Shows: The number of appointments that were classified as a No-Show. Appointments are classified as a No-Show if they are broken less than 24 hours before the appointment time.

  • Unscheduled: the number of patients who had No-Shows during this time period and are still unscheduled.


Why is this Important?

No-Shows will ruin profitability faster than most any other problem because there is no time available to fill the open chair. No-Shows are generally a cause of not confirming the appointment a couple days before the appointment date. By minimizing No-Shows, you will preserve margin and reach break even much faster.


Refer to the following articles to learn how to break appointments within your Practice Management Software so Dental Intel can accurately track your Cancellations and No-Shows:

Breaking Appointments in Dentrix

Breaking Appointments in Eaglesoft

Breaking Appointments in Open Dental

Breaking Appointments in Fuse


Refer to the following article to learn more about Source Data:

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