Performance Board: Cancellations & No Shows

This article will discuss how to track Cancellations & No Shows in Analytics

Grace Richards avatar
Written by Grace Richards
Updated over a week ago

Cancellations and No-Shows will ruin profitability faster than most any other problem. By minimizing these two issues, you will preserve margin and reach break even much faster. High cancellation percentages can be reduced by helping the patients understand how important this appointment time is immediately after scheduling the appointment.

Cancellations and No Shows are two different metrics found on your performance board. In this article, we will explain why both of these metrics are important to your practice.

Note: These metrics are calculated retroactively, meaning that Dental Intelligence uses historical data in order to determine the current outcomes.

Data Review Tools

Use the icons located on each of the metric graphs to get more information about that metric.

  1. Click into the trends icon to view view year over year and 90 day trends for your practice

  2. Click on the magnifying glass icon to view the details of the source data that included in that metric

  3. The information icon will give you additional information about this metric


Cancellations

Cancellations are the percentage of patient appointments which were broken more than 24 hours before their appointment.

Watch this short video for a walkthrough of how to use this metric:

Cancellations Data Points

  • Cancellations: The percentage of patient appointments which were broken more than 24 hours before their appointment.

  • Scheduled: The number of scheduled appointments that are on your schedule. This number will match the number of appointments in the Appointments metric.

  • Cancelled: The number of appointments that were classified as a Cancellation. Appointments are classified as a Cancellation if they are broken more than 24 hours before the appointment time.

  • Unscheduled: the number of patients who had Cancellations during this time period and are still unscheduled.


No Shows

No-Shows is the percentage of appointments broken less than 24 hours prior to the scheduled time of the appointment.

Watch this short video for a walkthrough of how to use this metric:

No-Shows Data Points

  • No-Show %: The percentage of appointments broken less than 24 hours prior to the scheduled time of the appointment

  • Scheduled: The number of scheduled appointments that are on your schedule. This number will match the number of appointments in the Appointments metric.

  • No-Shows: The number of appointments that were classified as a No-Show. Appointments are classified as a No-Show if they are broken less than 24 hours before the appointment time

  • Unscheduled: the number of patients who had No-Shows during this time period and are still unscheduled


How to Break Appointments in Your Practice Management Software

Refer to the following articles to learn how to break appointments within your Practice Management Software so Dental Intelligence can accurately track your Cancellations and No-Shows:

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