Cancellations and No Shows are two different metrics found on your performance board. In this article we will explain why both of these metrics are important to your practice.

Cancellations


What is this? This metric includes the following data points:

  • Cancellations: The percentage of patient appointments which were broken more than 24 hours before their appointment.

  • Scheduled: The number of scheduled visits that should have completed their appointment in the period.

  • Cancelled: The number of appointments that were classified as a Cancellation. Appointments are classified as a Cancellation if they are broken more than 24 hours before the appointment time.

  • Unscheduled: the number of patients who had Cancellations during this time period and are still unscheduled.

  • Click into the trends icon to view view year over year and 90 day trends for your practice

  • Click on the magnifying glass icon to view the details of the source data that included in that metric

  • The information icon will give you additional information about this metric


Why is this Important?

Cancellations and No-Shows will ruin profitability faster than most any other problem. By minimizing these two issues, you will preserve margin and reach break even much faster. High cancellation percentages can be reduced by helping the patients understand how important this appointment time is immediately after scheduling the appointment.


No Shows


What is this? This metric includes the following data points:

  • No-Show %: The percentage of appointments broken less than 24 hours prior to the scheduled time of the appointment

  • Scheduled: The number of scheduled visits that should have completed their appointment in the period

  • No-Shows: The number of appointments that were classified as a No-Show. Appointments are classified as a No-Show if they are broken less than 24 hours before the appointment time

  • Unscheduled: the number of patients who had No-Shows during this time period and are still unscheduled

  • Click into the trends icon to view view year over year and 90 day trends for your practice

  • Click on the magnifying glass icon to view the details of the source data that included in that metric

  • The information icon will give you additional information about this metric


Why is this Important?

No-Shows will ruin profitability faster than most any other problem because there is no time available to fill the open chair. No-Shows are generally a cause of not confirming the appointment a couple days before the appointment date. By minimizing No-Shows, you will preserve margin and reach break even much faster.


Refer to the following articles to learn how to break appointments within your Practice Management Software so Dental Intel can accurately track your Cancellations and No-Shows:

Breaking Appointments in Dentrix

Breaking Appointments in Eaglesoft

Breaking Appointments in Open Dental

Breaking Appointments in Fuse


Refer to the following article to learn more about Metric Details [Source Data]:

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