Note: Do NOT delete the Quick fill list, Eaglesoft will erase all history of broken appointments
In Eaglesoft "breaking" appointments happen when we "delete" appointments in Eaglesoft in specific ways.
When you are “breaking” an appointment there will be 3 options:
Cancelled – these will show up on the Cancellation metric in Dental Intel
Failed – these will show up on the No Shows metric in Dental Intel
Neither – Will not be counted as broken on Dental Intel
IMPORTANT: If you want cancellations and no-shows to show up in our dashboard you must leave the ‘Add to QuickFill List’ option checked.