The Faxes dashboard in the DI Voice portal lists the faxes sent and received on the selected account, so you can review fax activity, send new faxes, and clean up old records.
Enable Fax Capabilities
Before you can send faxes, you'll need to ensure that you've set up a fax-enabled number for your account.
đ Important note about fax permissions: In order to send or receive faxes, you must be an admin-level user.
đ Important note about fax-enabled numbers: When enabled, inbound calls for that phone number are received as faxes and its routing target(s) is bypassed until you turn fax off.
To enable faxing:
Navigate to the Phone Numbers tab in the sidebar menu of the DI Voice portal
Click on the phone number that you would like to enable with faxing capabilities
In the Fax section, click on the toggle to enable faxing
Click Confirm on the pop-up window that appears
Once enabled, configure the following settings:
Delete fax documents: This toggle is set to Off by default, meaning that each fax received is saved to the system and can be viewed/downloaded. When enabled, faxes received are not stored in the system and can only be viewed/downloaded via emailed copy.
Fax notification recipients: If the 'Delete fax documents' setting is toggled on, you must enter at least one email address to receive fax notification emails.
Viewing Faxes
Navigate to Faxes from the sidebar menu in the DI Voice portal. Each fax row shows:
Direction, whether the fax was Inbound (received) or Outbound (sent).
Status, Pending, Delivered, or Failed for outbound faxes.
From, the sender's number.
To, the recipient's number.
Pages, the number of pages transmitted, once known.
Received, when the fax record was created.
Use the search bar to locate faxes by phone number. Use the Directions dropdown to show all faxes, inbound only, or outbound only. Use the Status dropdown to filter by all statuses, pending, delivered, failed, or received.
How to Send a Fax
From the Faxes dashboard, click the Send Fax button
Enter the following information:
Send From: Choose one of the account's fax-enabled numbers. If only one fax-enabled number is available, it will be automatically selected here
Document: Drop a PDF onto the upload area or click to browse for files on your computer (File format allowed: PDFs only, up to 25 MB, and 50 pages)
Send To: Enter the destination fax number
Click Send Fax to submit
The new fax appears in the table as Pending and will move to Delivered or Failed as it is processed.
Each account has an hourly limit on outbound faxes.
Opening a Fax
Click any fax row to open its detail page.
When the document is available, the page renders it for viewing, printing, and downloading.
A fax still in progress shows as pending; a fax whose stored copy was deleted shows that no document is available.
Unread received faxes are highlighted in the list â opening one marks it as read for everyone on the account.
Deleting a Fax
To remove a fax record, hover over its row, click the trash can icon, and confirm.
This deletes the fax record only and cannot be undone.