In order for goals and hours to calculate properly, you must have a value entered for each day of the week.
If the “Schedule” and “Off” buttons are showing on a day, that means that a value hasn’t been entered. If the provider is working that day, choose “Schedule” and then enter the number of hours. If the provider is not working that day, choose “Off” and then 0 hours will auto populate for that day.
According to the screenshot below, hours will be calculated properly for the second hygienist because a value is entered for each day, but not for the first one.