In order for goals and hours to calculate properly, you must have a value entered for each day of the week. If there are days that are missing entered hours, Dental Intel will not be able to apply the hours to the Production Goal calculation as it is not complete.
If the Schedule and Off buttons are showing on a day, this means that a value has Not been entered so the clinical hours are not complete. If the provider is working that day, choose Schedule and then enter the number of hours. If the provider is not working that day, choose Off, this will populate 0 hours for that day.
Refer to the following article for step by step instructions of how to add Clinical Hours:
According to the screenshot below, hours will be calculated properly for the second hygienist because a value is entered for each day, but not for the first one.
For more information about entering Practice goals or Provider Goals, refer to the following articles: