By default, Engagement will pull all existing Medical Alerts that are added to your Practice Management Software, as well as give you the option to Auto Map these alerts to the questions in your existing Health History forms.
Important note: Changes to your Health History forms must be submitted to Dental Intelligence Support for assistance to ensure that medical alerts are not impacted.
In this article, you'll learn:
Watch the short video below to learn how to start setting up auto mapping in Engagement:
How to Create Medical Alerts in your Practice Management Software
We recommend you reach out to your practice management software support team to ensure you can complete this process successfully. We've included some helpful links below to get you started:
In order for Engagement to map medical alerts to Dentrix, the alert must exist within your Dentrix software.
The Engagement Health History form will push through the Medical Alerts into Eaglesoft and provide alerts automatically. However, the Health History Form will not update into the Patient Information if you have made any customizations to the Eaglesoft Health History.
If you would like the Medical Alerts & Health History Form to automatically update when completed through Engagement, you must reach out to Dental Intelligence Support for assistance. Be sure to include a blank copy of your Eaglesoft Health History form so that we can match it exactly and ensure accurate writeback. Click here to learn how to print a blank form in Eaglesoft.
Click here to submit a Forms Ticket.
Important: Remember to include a blank copy of your Eaglesoft Health History as we will need to match this exactly in order for the write back to work properly.
A note about Eaglesoft Health History Dates
In order for your Eaglesoft Health History dates to change when the form is modified by Engagement, please do the following:
From the Eaglesoft homepage, click on Lists then click Medical History Forms
View the Health History form you are currently using by opening the form that is checked as Default and Active
Open the form by clicking Preview, then click Settings at the top right of the form
Ensure the option "Any modification of patient form" is selected
Close the preview. Then reopen the preview and click Settings again to ensure this setting is now checked
Medical Alerts can be created within the Engagement Health History form if it does not already exist in Open Dental. If a selection is made in the health history form that does not already exist in Open Dental, Engagement will create and push this through automatically. This can be enabled by following the steps listed below in the How to Auto Map Medical Alerts section.
Important note: After you have added the alerts in your Practice Management Software, you will see the changes appear in Engagement the following day when the overnight sync has completed. If you need to see the alert immediately, you can reach out to our support team to request a sync.
In order for Engagement to map medical alerts to Dentrix Ascend, the alert must exist within your Dentrix Ascend software.
Please note: While Dentrix Ascend is still in Beta Phase 1, form fields will not writeback. The entire health history form will temporarily be written back as a PDF until the next phase is complete.
How to Auto Map Medical Alerts in Engagement
Once you have added the new Medical Alerts in your Practice Management Software and the overnight sync has been completed in Engagement, follow the Auto Map process outlined below.
In order to edit Forms in Engagement, you must be an Admin user. If you are an Admin user and don't see the Edit pencil icon, please contact Support for assistance.
Click on your Engagement Settings by clicking the gear icon in the upper right corner
Select the Forms tab
Scroll down and click the Edit Mapping button under the Alerts Mapping section
Select the Auto Mapping button (it may take a few minutes to process the request)
If you have Open Dental, as you select the Auto Map button, you will see a pop-up notification that provides the option to enable a Create Missing Alerts in PMS check box. This will allow Engagement [Modento] to create any alerts that do not yet exist in Open Dental
Once your request has been processed, we recommend you go through each section and ensure the selections for the alerts are accurate.