As of July 2024, Engagement uses ADA codes set in your practice management software to categorize appointment types. By default, Engagement recognizes the following codes as hygiene appointments:
D1110
D1120
D4341
D4342
D4910
D4355
D4346
Our support team can add (or remove) other ADA codes if your practice would like Engagement to recognize additional codes as well.
A note for users set up prior to July 2024
For Engagement users that were set up prior to July 2024, if there are appointment description codes found in your practice management software, Engagement will defer to those codes when categorizing hygiene appointments:
Engagement will check for the Appointment Description for hygiene appointments in Dentrix.
Engagement will check for the listed Appointment Type in Eaglesoft.
Engagement will check for the Abbreviated Description that appears on the appointment when viewing it from the schedule in Open Dental.
If you would like to switch over to using ADA codes instead, our support team can assist. Just send us a chat or email!
How can I tell if a patient is scheduled for Hygiene in Engagement?
In the Patients tab in Engagement you will see a Hygiene Scheduled column. If you see a red X, this means Engagement does not recognize a future scheduled hygiene appointment. If there is a green check mark, Engagement recognizes a future scheduled hygiene appointment.
Hygiene interval is determined by the settings within the patient information found in your practice management software.
Note for Eaglesoft users: If the Next Recall Date has not been set in the patient info within Eaglesoft, Engagement will not show the patient as past due for hygiene.
If a patient's Hygiene Scheduled status appears to be incorrect and/or is showing as unscheduled, this means the recall date or interval in your practice management software will need to be updated to reflect this data accurately. Send a chat or email to our support team for assistance!