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Engagement: Enabling Pop Up Notifications

This article will discuss how to enable pop-up notifications from Engagement [Modento] in your Google Chrome

Grace Richards avatar
Written by Grace Richards
Updated over a week ago

Enabling notifications helps you to stay up to date with all incoming messages from patients. To ensure that you are getting that pop-up notification, follow these instructions to enable this feature for your system.

In this article, you'll learn about:

Enabling Notifications in Google Chrome

  1. In Chrome, click on the three dot menu to the right of the address bar and navigate to Settings

  2. In the Privacy and Security tab, click on Site Settings

  3. In Site Settings, click on Notifications

  4. Scroll down to the Allow list and click Add

  5. Enter and click Add

Windows Users: Enabling System Notification Settings

  1. click the notifications icon in the bottom right corner of your desktop and make sure that Focus assist is turned Off

  2. From your Applications, open the app called Notifications & Actions and make sure that notifications are enabled globally and also for Chrome specifically

Mac Users: Enabling System Notification Settings

  1. In your System Preferences, click on Notifications & Focus

  2. In Google Chrome, toggle on Allow Notifications

Pop-Up Examples

When any of the listed scenarios occur, you will get a pop-up notification on the lower righthand corner of your Engagement screen:

  • If a patient in LiveOps has been marked as "help needed"

  • If something appears in the Inbox

  • If a patient scheduled appointment using Online Scheduling

  • If a patient filled out forms

  • If a patient made payment

  • If a message has been received on Team Chat

  • Any time a patient sends a message to the practice

As long as notifications are enabled and you are logged into Engagement [Modento] on your computer, you will still receive a notification through Google Chrome.

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