Adding your practice's hours of operation is a critical set-up step that ensures your online scheduling availability is accurate, LiveOps operatories remain current, and provides greater visibility to patients utilizing the Modento mobile app.
For times when your practice isn't open, you can setup an automatic response message that patients messaging your practice after hours will receive, alerting them that you aren't currently open but will be in touch soon.
Helpful Tip: While you're working in Engagement Practice Setup, be sure to double check your general practice information in the Practice Info tab. It's important that your office email and office phone number are entered and accurate.
Set Office Hours in Engagement
Navigate to Settings by clicking the gear icon in the upper right hand corner
Click Practice Setup, then click Office Hours
Click the toggle to mark the day as Open (green), then add your business hours
If there are times during the day that require the office to be "closed" for lunch or breaks, click the Add break button for each day that is affected and add the break start and end time (You can add multiple break times on the same day if necessary)
On days of the week that your office is not open for operation, make sure that the toggle is set to Closed (black)
Enable After Hours Auto-Responder
Now that your office hours have been added, it's time to setup your after-hours responder. Click the checkbox to enable the after-hours auto responder
If you would like to receive an email notification every time a patient sends an after-hours message, select the checkbox
Click the blue Save button to apply your office hours and after-hours handling changes
If you are unable to access this Settings or make changes, you have not been granted permission in your user profile. Contact an admin team member in your practice to enable access or work with them to complete the steps outlined in the instructions below. Click here to learn how to update user permissions.
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