Integrating Swell Web Chat Widget

Step by Step Instructions:

  1. Contact Engagement [Modento] Support via email ( ) or support chat and request your credentials for Swell Webchat Integration

  2. Log in to Swell and make sure you are on the Original Experience layout

  3. Choose your user icon in the upper right corner and go to Account Settings

  4. Once in Settings, go to Webhooks (the bottom option on the lefthand menu)

  5. Copy and paste the URL and the Secret Token into the corresponding fields (these are the credentials that you requested from Modento Support in step 1) and click Update

  6. After clicking update, please refresh the page to ensure the two fields are still
    populated with the credentials you entered

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