Engagement: Reset Your Password and Troubleshoot Login Issues

Learn how to reset or update the password for your Engagement {Modento] account

Grace Richards avatar
Written by Grace Richards
Updated over a week ago

In Engagement, there are multiple ways you can reset your password. Whether this be to recover your account due to a forgotten password or wanting to ensure security, refer to the following steps to learn the different ways you can reset your password.

Important note: If you have access to multiple Dental Intelligence products, please note that your Engagement credentials may not be the same as your Analytics credentials, and vice versa. Users must be created in each product. For help logging in to Analytics, click here.

Forgotten Password Reset

  1. Click Forgot Password

  2. This will send an email with a Temporary Token/Code to the email associated with that account

  3. Copy and Paste this temporary code into the Change Password Prompt that will pop up in the Modento tab

  4. Enter in and confirm your new password

  5. Click Create

Important note: Please be sure to check your/user spam folder for the reset password email instructions if it does not appear in the email inbox.

Updating Another Team Member's Password

This will need to be completed by an Admin team member. This will most likely be the Office Manager, Practice Owner, or Doctor. Admin team members will be able to access the Settings and add or change individual users.

  1. Access the Settings by clicking the gear icon in the upper right hand corner

  2. Select the Users tab

  3. Click Edit under the needed team members profile

  4. Scroll to and select the Change Password check box

  5. When you select this it will allow you to enter in and confirm a new password

  6. Click Save User at the bottom of the page to save the changes

  7. Have the team member access the Engagement [Modento] Log In page, enter in the applicable Email or Username to log in and input the password that has been set

Changing Your Password within the Dashboard

  1. Access your Engagement [Modento] Dashboard

  2. Click on your Name in the top right hand corner

  3. Select Change Password

  4. You will need to enter your existing password, then enter in and confirm the new password

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