In Engagement, there are multiple ways you can reset your password. Whether this be to recover your account due to a forgotten password or wanting to ensure security, refer to the following steps to learn the different ways you can reset your password.
Important note: In order to login to Engagement, you must have a user account set up first. Learn how to add users in Engagement here.
Users must be created in each product. For help logging in to Analytics, click here.
How to Reset Your Password
Access the Engagement [Modento] Log In page
Click Forgot Password
This will send an email with a Temporary Token/Code to the email associated with that account (Note: Please be sure to check your/user spam folder for the reset password email instructions if it does not appear in the email inbox)
Copy and Paste this temporary code into the Change Password Prompt that will pop up in the Modento tab
Enter in and confirm your new password (your password must be at least 10 characters with 2 non-letters)
Click Create
Important note: If you utilize both Engagement and Analytics, changing your password in Engagement will also change your Analytics password. Please be sure to update your credential records accordingly (auto-fill settings, etc).
Login Troubleshooting
"The user credentials were not correct"
If you attempt to login to Engagement and see the error "The user credentials were not correct", please follow the instructions to reset your password.
Your new password cannot be the same as your 4 most recent previous passwords.
If you utilize both Engagement and Analytics, changing your password in Engagement will also change your Analytics password. Please be sure to update your credential records accordingly (auto-fill settings, etc).
Can't access office.modento.io
If you're unable to access the Engagement portal or login page, it may be due to a whitelisting issue. Please contact your practice's IT support team and have them whitelist all of the Cloudflare IP addresses listed here: https://www.cloudflare.com/ips/
Additional questions? Please contact Dental Intelligence Support.
How to Update Another Team Member's Password
This will need to be completed by an Admin team member. This will most likely be the Office Manager, Practice Owner, or Doctor. Admin team members will be able to access the Settings and add or change individual users.
Access the Settings by clicking the gear icon in the upper right hand corner
Select the Users tab
Click on the 3-dot menu, then click Edit under the needed team members profile
On the General section, scroll to and select the Change Password check box
When you select this it will allow you to enter in and confirm a new password (the password must be at least 10 characters with 2 non-letters)
Click Save User at the bottom of the page to save the password change
Have the team member access the Engagement [Modento] Log In page, enter in the applicable Email or Username to log in and input the password that has been set
Changing Your Password within the Dashboard
Access your Engagement Dashboard
Click on the account icon in the top right hand corner
Select Change Password
You will need to enter your existing password, then enter in and confirm the new password
