A Kiosk registered with Engagement allows patients to check-in on an in-office device while still keeping your practice totally paperless. Engagement gives you the ability to utilize almost any device as a Kiosk that can be used to check-in, review, fill and sign patient forms, consents and treatment plans.
The Modento Kiosk App is directly compatible with iPads, Android tablets, and Kindle Fire tablets that have a screen size of least 8". However, you can adopt other devices to become Modento Kiosks as long as they are connected to WiFi.
In this article, we'll learn more about:
Watch this short video to follow along with step-by-step instructions on how to set up your Kiosk:
Kiosk Set Up
Apple iPad Kiosk
Disclaimer: If your device is currently running on IOS software, it must be within 2 versions of the most recent software update.
Please make sure your device is connected to WiFi and has AppleID set up
Open the App Store and search for Modento Kiosk, then tap to download it
Once the app has download, tap to open it. You should see a registration screen, which will look like this:
Register with your Engagement dashboard credentials to link the Kiosk with your office and name the device (this name is how it will show in the Engagement Dashboard)
Once registered successfully, your Kiosk screen should like this:
Android Tablet Kiosk (Samsung, Lenovo, Kindle Fire, etc)
Disclaimer: In order to use the Modento Kiosk app, your device needs to be on at least software version 6.0 (M).
Open Google Chrome (For Kindle Fire users, open the Silk browser) and enter this address: https://kiosk.modento.io/ and press Go
Download the APK file and Install (accept all permissions requested)
Once the file has downloaded, click to Run the Modento Kiosk App
Once the app is installed, press the home button on your tablet to enable kiosk mode. This prevents patients from leaving the app and switching between other apps on the tablet
You should now see a registration screen, which will look like this:
Register with your Engagement dashboard credentials to link the Kiosk with your office and name the device (this name is how it will show in the Engagement Dashboard)
Once registered successfully, your Kiosk screen should like this:
Windows PC, Laptop, and Other Devices
Any device that has an internet browser and is connected to WiFi can serve as a Kiosk (Example: Windows PC, MacBook, Microsoft Surface, etc). Follow the steps below to set up your WiFi enabled device:
In order to register a device as Modento Kiosk, please open a browser (preferably Google Chrome) and enter this web address: https://forms.modento.io/kiosk
From the registration screen, enter your Engagement Dashboard username and password credentials
Name the Kiosk device (this name is how it will show in the Engagement Dashboard)
Click the blue Register Device button
When your device has been successfully paired to your practice as a kiosk, your browser will refresh and display the kiosk patient check-in page. You'll know that your kiosk is online by checking for the green dot in the upper right corner
Manage Kiosks in Engagement
Access Settings by clicking on the gear icon in the upper right corner
Click on the Practice Setup tab and then click on Kiosk Devices
Locate the device name and click on the three-dot menu
Choose to edit or delete the device
Troubleshooting
My Engagement Dashboard credentials didn't work when registering the Kiosk
If for some reason your Engagement credentials do not allow you to add a new device directly from the kiosk itself, you can also add a new kiosk from within Engagement. Follow the steps below!
Access Settings by clicking on the gear icon in the upper right corner
Click on the Practice Setup tab and then click on Kiosk Devices
Click on the blue Add new device button
Enter the kiosk name that you would like to recognize the device by (ie, Apple iPad #1), and then click Save
Follow the steps listed pair the device
When Engagement recognizes the new device, you'll receive an Incoming Pair Attempt alert window. Click Yes to pair the kiosk
The Modento Kiosk app won't open on my device
If the Modento Kiosk app won't open on your device, please try the following:
Check to ensure that your kiosk device is currently updated to its most recent available software version
Remove and re-install the Modento Kiosk app on your kiosk device
Delete and re-add your Kiosk to your Engagement account. Click here to learn how to manage kiosks in Engagement
How do I set up multiple Kiosks?
You can add as many kiosks as you would like to your practice. Simply follow the instructions above based on the type of device you have in your office.
Tip: Differentiate between devices easily by giving them unique names during setup that help you to identify them. You can rename device's at any time by editing them in Engagement Settings.
How do I change the default language of a Kiosk?
In order to change the default language of your kiosk, you must adjust the language from your device system settings. You cannot adjust the language of only the Modento Kiosk app. To learn how to adjust the language of your device, please contact your device's support site or department.
How soon can a patient check-in on a Kiosk when they arrive for their appointment?
You can set the earliest timeframe that you would like check-in to be available for patients by accessing Settings > Practice Setup > Appointment Communication. Follow the steps below to learn how to adjust the timeframe:
Access Settings by clicking on the gear icon in the upper right corner
Click on Practice Setup and then click Appointment Communication
Scroll until you locate the Check-in request notifications section and be sure that the checkbox is enabled
In the first field (Sent ____ minutes before the start of the first appointment...), enter the number of minutes that you would like to allow patients to check-in prior to the start of their appointment
Choose to allow check-in from the Mobile app only or via Mobile app/text/email
When finished modifying your settings, be sure to click the blue Save button
Note: When a patient checks-in using a Kiosk Device, the patient will also be checked-in automatically in your Practice Management Software. This setting cannot be disabled but the status that the patients are checked-in under can be adjusted for OpenDental and Dentrix.
My patient needs to attach a picture to their form. Can they do this while using a kiosk?
The Modento Kiosk app cannot use the device's camera to take pictures for forms. If a patient needs to attach a photo to their form, they will need to fill out the form on their personal device.
My iPad is frozen/stuck in kiosk mode. How do I exit?
If your iPad kiosk becomes frozen, unresponsive, or you would just like to exit kiosk mode, first try long-pressing in top-left corner of the screen for few seconds; it should allow you to exit kiosk mode. If you are prompted for a password, it should be the device pin/password or try 1111.
Keywords: Tablet, iPad, Kiosk, Work station, Amazon fire, Android, Apple device, Check-in, Setup, Setting up, Set-up, Getting set up