Engagement [Modento] integrates with Mango Voice to trigger screen pops when someone calls into your office. Follow the instructions below to complete the
integration. If you are interested in using screen pops but are using a VolP
service that is NOT Mango, please follow the instructions here instead.
Enabling Mango Integration
Step by Step Instructions:
Log in to your Mango Admin Panel
Navigate to the Integrations tab on the left sidebar.
On the Integrations list, look for the Engagement [Modento] integration and click the blue Learn More button
Click the Status toggle button to switch it to On. In the Remote ID field,
provide your Remote ID from Engagement [Modento] (if you need help finding your
Remote ID, it is highlighted in purple in Step 5 below). Click Update
Integration
IMPORTANT NOTE: If your Remote ID contains an underscore, please
replace it with uppercase letter U, as Mango Remote ID will not read
underscores. For example, if your Remote ID is demo brilliant, you will
need to enter demoUbrilliant
Go back to your Engagement [Modento] dashboard and navigate to Settings>Practice
Setup>Screen Pops (highlighted in yellow below). Check the box next to
Mango Screen Pops (highlighted in red below) to enable your screen pops
Lastly, you will need to denote which of your Engagement [Modento] users should receive screen pops. Navigate to Settings>Users. On each user that should receive screen pops, you will need to click Edit and then scroll down to the field
that says Extension number for Screen Pops. Enter the specific extension
that user should receive screen pops for, or simply put an asterisk (*) if they
should receive screen pops for all calls