Voicemail drops are the quickest and easiest way to provide urgent information and personal messages to patients in the form of a Voicemail! To learn how to create and send Voicemail Drops, watch the following short video:
How to Buy Voicemail Drop Credits
Voicemail Drop credits are required in order to use this feature. Each voicemail sent will require one credit. If voicemails are not delivered or if the patients voicemail box is full, you will not be charged for that credit.
To learn how to purchase voicemail drops, follow these step-by-step instructions:
Access Settings by clicking the gear icon in the upper right hand corner
Click on the Voicemail Credits tab
Select your desired Voicemail Drop credit package. You can purchase them in bundles of 250, 500, and 1000 credits
If needed, you can also update the credit card information on this page
To track the number of credits you have, access your Settings, then Services, and Quota Usage.
How to Create a Voicemail Drop
Go to Settings by clicking the gear icon in the upper right hand corner
Select Practice Setup and then click Voicemail Drops
Voicemail message must be pre-recorded then imported into the Voicemail drop section by selecting Choose File
You can record these using the Voice Memo app (Apple) or Voice Recorder app (Android) on your mobile device or computer
Name your recording in the Sound Name field
Select Add New Sound button to save audio to your Voicemail Drop library
To listen, download or even delete an existing Voicemail Drop recording, click the name of the audio
How to Send Voicemail Drops
Now that the audio has been added, you can send this in bulk or to individual patients using Patient Finder.
Click on the Patients dropdown in the Engagement left side menu, then choose Patient Finder
Access a list of patients then select patients to send a voicemail drop
Click Bulk Actions
Select Send a Voicemail
Click an existing Voicemail File or add a new audio by selecting Choose File
Choose when the Voicemail will be sent by selecting Send Now or Send at Specific Time
If sending at a specific time, enter the Date and Time
Click Send
Keywords: setup, setting up, set-up, getting set up, getting started