The Modento Mobile App is an app patients use as a platform for communication that helps you to simplify and incentivize their experience. In the app, patients can build & redeem points through our Loyalty Program, communicate with your team, complete forms & consents and more! Here is a short video discussing these features:

Enable the Mobile App

Loyalty Program Prize Ideas

Turning Off the Loyalty Program

Patient View of the Mobile App Download

Identifying Which Patients Use the Mobile App

Sharing the Mobile App link


Enable the Mobile App

Step by Step Instructions:

  1. Access Settings

  2. Go to Practice Setup

  3. Click Mobile App / Loyalty

  4. Select Check Box next to Mobile App

  5. Click Save


Loyalty Program Prize Ideas

We have compiled a document of prize ideas that your patients can earn through the Loyalty Program. We recommend using a 10:1 ratio, 10 points per $1 to calculate the desired points necessary to redeem points for prizes


How to Turn Off the Loyalty Program

Step by Step Instructions:

If you would like your patients to utilize the ModentoGo app without having visibility to a loyalty program, you will want to ensure the loyalty points are disabled in your Engagement settings.

  1. Access Settings

  2. Go to Practice Set-up, then Mobile App/Loyalty Program

  3. Click on Edit Rewarded Actions

  4. Uncheck each box in the Enabled column

    1. Note: The 'Welcome' rewarded action is enabled by default. You can manually reduce the number of points to reflect '1'.

  5. Click Save at the bottom of this page

  6. To ensure that automated messages don't include any verbiage about a rewards/loyalty program, navigate to the Verbiage tab.

  7. Edit the Patient Self Check-in and Mobile Application Invite messages


Patient View of Mobile App Download

Once you have enabled the Mobile App, Patients can download the Modento App by accessing the App Store or Play Store and searching Modento

Apple:

Android:


Identifying Which Patients Use the Mobile App

Step by Step Instructions:

  1. Access the Patients Tab

  2. Select the Filter drop down menu

  3. Select the App User option

  4. Click the desired option

    1. All: all patients will show regardless of if they have the mobile app

    2. Yes: patients who have the mobile app

    3. Yes - push ON: patients who have the mobile app and have enabled push notifications

    4. Yes - push OFF: patients who have the mobile app and have disabled push notifications

    5. No: patients who do not have the mobile app

  5. Apply additional filters as needed, refer to this article to learn how


Sharing Mobile App Link

You can access a shareable link for patients to download the application through the following process

Step by Step Instructions:

  1. Access the Engagement [Modento] Settings

  2. Select Services

  3. Click into Resources

  4. Select the Copy Icon next to the Mobile App URL


With Engagement [Modento], you and your staff can download a mobile application that will allow you to monitor your schedule and chat with patients, on the go!

For more information regarding the Modento Go app, refer to this article:

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