Submitting claims is part of the DI Insurance Module. Interested in adding DI Insurance to your Dental Intelligence subscription? CLICK HERE to contact a representative for help getting this module set up.
DI Insurance offers increased transparency when it comes to filing your claims, enabling you to detect any missing details beforehand and thereby ensuring a prompt payment process for your office. Presented below are a set of simple instructions that outline the process of submitting insurance claims for your office via DI Insurance.
All insurance claims and payments in Dental Intelligence are managed through Vyne. For claims-related support, users should contact Vyne directly at disupport@vynedental.com.
Install the JETT Plugin to Submit Claims from Your Practice Management Software
Before you can start submitting claims from your practice management software to Dental Intelligence Insurance, you'll need to install the JETT Plugin (previously known as the PMS Dental Plugin).
To ensure seamless claims processing, please note the following technical requirements for the JETT plugin:
The JETT plugin must be installed on every computer that will submit insurance claims.
It is compatible with Windows only and does not support Mac systems.
Each workstation requires its own installation of the JETT plugin.
The plugin can be downloaded directly from the DI Insurance website.
Navigating DI Insurance and Claim Management
Watch this short video to learn more about using DI Insurance to submit claims more efficiently:
Submit a Claim from the DI Insurance Portal
Prior to submitting claims electronically to carriers in the DI Insurance portal, you must first complete an enrollment form for each carrier. Click here to learn how to submit claim enrollment forms to carriers.
Login to the DI Insurance portal
Select Claims in the left side menu
In the Unsent tab, you will see details for all unsent claims
Use the Filter by dropdown menu to filter through different claims status
To see why a claim has failed, click on the patient's name
A red notification will appear next to the section that needs to be corrected
To add an attachment to a claim, simply click on the available options to take a screen capture, upload a file, or take a keyboard capture.
Once corrected, you can Save and Exit, or Send Claim
Adding Attachments
You can add attachments to your claims in just a few clicks. Watch the video below or click here to follow along with our step-by-step guide.
Submitting Claims Requiring an NDA Number
Send the claim from your PMS
Add NDA Document in DI Insurance
Navigate to Claims → Unsent and open the claim.
Go to the Attachments tab and add the NDA document using one of the following methods:
Screen Capture
Upload
Keyboard Capture
Handle sending requirements
If the requirement prevents sending, open the 3-dot menu and select "Ignore Requirement" (only if appropriate).
Send the claim
Submitting Claims Requiring a NEA Number
The process for NEA-required claims is similar to NDA-required claims:
Send the claim from your PMS
Add NEA Document in DI Insurance
Navigate to Claims → Unsent and open the claim.
Go to the Attachments tab and add the NEA document using one of the following methods:
Screen Capture
Upload
Keyboard Capture
Handle Sending Requirements
If the requirement blocks sending, use the 3-dot menu to "Ignore Requirement" (only if appropriate).
Send the claim
Submit Bulk Claims
To submit your claims in bulk, simply select the box next to each patient's name to include their claims. For added convenience, you can also streamline the process by selecting the top box to include all patients at once.
Select the dropdown arrow and click Send
Troubleshooting Common Claim Submission Issues
Support for claim submission issues is handled by Vyne. Contact Vyne for troubleshooting assistance at disupport@vynedental.com.