Once a patient has been manually or automatically moved to the Seated stage in the correct operatory, you can notify a provider or other team member that help is needed and set a timer to track the amount of time a patient waits to be seen.
Note: If you receive the error “Provider is missing in Operatory," please add Provider to Operatory in your Practice Management Software and make sure that Bridge is online and synced.
Request Assistance from Another Provider
Select the 3-dot menu by hovering over the patients initials/profile picture
Click the Doctor Needed, Anesthetics Needed, or Help Needed option
Select which team member is needed
Please note:
Only Doctors can be called to for the Doctor Needed option
Doctors and Hygienists can be called for the Anesthetics Needed option
Any team member can be called for the Help Needed option
Fill in the Time they are needed by, or select the ASAP check box
Add a Note if applicable
Click Send
Set a Patient Wait Timer
When the Doctor Needed or Anesthetics Needed option is selected in LiveOps®, a wait timer will appear on the appointment in the Schedule view and count until it is dismissed. This timer helps track how long the patient has been waiting to be seen.
