Dental Intelligence is committed to helping your practice succeed by supporting you every step of the way! Our Support Team is available to answer your questions or troubleshoot issues when you need assistance.

Need help? You’re already in the right place.

If you’re chatting with our AI assistant, Dot, you’re already connected to Dental Intelligence Support. Dot can answer many questions instantly using our knowledge base articles. And if you still need help from a human, Dot will connect you directly to one of our support specialists — all within this same chat. There’s no need to start a separate chat or open another window.

If you’re not already chatting with Dot, here’s how to reach Support from within your Dental Intelligence products:

In Dental Intelligence (Analytics or Engagement):

Prefer not to chat? You can also contact us by:

Dot told me to chat with support, but I’m already chatting!
You’re right — you’re already connected! If at any time during your conversation with Dot you need a support specialist, just say "Talk to a human." No need to start a new chat — one of our team members will join the conversation shortly.

Can I email or call Support directly instead?
Yes! You can email support@dentalintel.com or call (801) 717-2777 if you prefer.

How can I submit a feature request?

If you have a Dental Intelligence feature request, just start a chat or send us an email.

At Dental Intelligence, we are committed to providing you with fast, efficient, and reliable support. To help us assist you as quickly as possible, please include the following details when reporting an issue:

🔹 Patient Details – If the issue relates to a specific patient, please include their full name as listed in your system.

🔹 Dates & Times – Specify when the issue first occurred and whether it has happened multiple times or is ongoing. If applicable, include the exact date and time of the issue. Let us know if the issue is a one-time occurrence or if it has happened multiple times. If it’s recurring, mention any patterns you’ve noticed.

🔹 Screenshots & Supporting Documentation – Explain the steps you took leading up to the issue. This helps us replicate and diagnose the problem more quickly. If possible, provide screenshots from your practice management software that illustrate the issue. If you don’t have screenshots readily available, please be prepared to provide them upon request. We may ask you for reports from your practice management software to help us validate any data discrepancies.

🔹 User Login Information – If a specific team member is experiencing login or access issues, please include the email address they use to log in.

🔹 Where the Issue Occurred – Indicate whether the issue appeared in a specific report, dashboard, tool, or feature within Dental Intelligence.

🔹 Support Ticket Number – If our Support Team creates a ticket for your issue, we recommend requesting and saving the ticket number. This will help track updates and follow up if needed.

🔹 Dollar Amounts (If Applicable) – If the issue involves data discrepancies (e.g., production or collections), include any relevant dollar amounts for reference and where in the dashboard you are seeing the issue.

✅ Be as Specific as Possible – Include details like error messages, the steps you took before encountering the issue, and how often it occurs.

✅ Provide IT Information for Sync or Bridge Issues – If you are experiencing syncing or bridge-related problems, please provide contact details about your IT provider. This includes the name of your IT provider, whether you’re using a local or cloud-based server, and any recent software updates or changes that may have affected the connection.

✅ Provide Contact Information – If further troubleshooting is needed, having a direct point of contact can help speed up resolution.

By following these steps, you can help us diagnose and resolve your issue as quickly as possible. Thank you for working with us to optimize your practice’s performance!