If your subscription includes both Engagement and Analytics Modules, you have access to the unified portal. This article outlines the process of consolidating your credentials so that you can access all Engagement and Analytics features in the same unified portal.
If you are an Analytics-Only or Engagement-Only user, contact our sales team to learn more about the Dental Intelligence full suite!
Unified Login Credentials
Users created prior to November 17, 2025
If you were an Analytics and Engagement user prior to November 17, 2025, it’s important to note that Engagement and Analytics previously operated on separate login systems which required a user account to be created in each portal. Because of this, you may have different credentials for each portal, unless you previously synchronized your credentials during account set-up.
If your user accounts have not been consolidated, you'll see a red link icon next to your login in Settings > Users.
Update your Engagement login to match your Analytics account
In order to access the unified dashboard, it's important to ensure that you are utilizing the same email address for each portal in order to successfully merge your accounts. If Dental Intelligence recognizes that you are not utilizing the same email address, you'll see this pop-up message:
"We were unable to find a matching Analytics account for this user. To take advantage of the Better Together experience, historical accounts need to exist in both Analytics and Dental Intelligence with the same email address. To resolve this issue, navigate to User Settings and update your email address to match your Analytics account."
Click the Change email now button to update your email address.
Be sure to confirm the email address that is currently being used for your Analytics account (if you're not sure, log in at portal.dentalintel.com). Enter your email address, and then click Verify to link your account.
New users accessing the unified dashboard
With the unified dashboard now available, a single user account is all that's needed to access both Engagement and Analytics module features if your subscription includes the full Dental Intelligence suite. Once your user account has been created by an office admin, you'll receive an email with login instructions.
Troubleshooting Credential Synchronization Issues
If you encounter difficulties in logging into both platforms with the same credentials, consider the following steps:
Confirm that your Engagement username is the same as the email you currently use to access the Analytics portal. You must use a valid email address as your username for Engagement.
If the issue persists, reset your password.
Access the Analytics-Only Portal
For users looking to toggle between the unified Dental Intelligence portal and the Analytics-Only portal, follow these steps:
Log in to the Dental Intelligence
Locate the waffle icon in the upper-right corner of the screen
Select "Analytics" from the dropdown to navigate to the Analytics-Only Portal
Or, access the Analytics-Only portal by logging in at: portal.dentalintel.com.