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Set Up DI Voice Schedules

How to create and manage business hours schedules for call routing — weekly time ranges, holidays, manual overrides, and use in dial plans.

Schedules

Schedules define when your business is open or closed. They are used by dial plans to route calls differently during business hours, after hours, and on holidays.

Creating a Schedule

  1. Click Add Schedule in the top-right corner.

  2. Enter a Name for the schedule (e.g., "Business Hours").

  3. Optionally select a Timezone. If not set, the account's default timezone is used.

  4. Click Add Schedule.

You can add weekly time ranges and holidays after creating the schedule.

Schedule Details

Click on any schedule row to open its detail page. The header shows the schedule name (editable), timezone selector, current local time, and an open/closed badge.

Override Banner

When a manual override is active, a colored banner appears at the top showing whether the schedule is forced open (green) or forced closed (amber), with a live countdown until the override expires and a Cancel button.

Weekly Hours

Define when the business is open using the day selector and time picker:

  • Click the day buttons (Mon–Sun) to select one or more days. Use the Weekdays or Weekend quick-select links.

  • Set the start and end times and click Add Range.

  • A visual grid (7 columns × 24 rows) shows which hours are covered.

  • Ranges are grouped by identical times for easy scanning.

  • If no ranges are set, click Set weekday hours (Mon–Fri 9–5) to quickly create standard business hours.

Holidays

Define dates when the business is closed regardless of weekly hours:

  • Add manually — use the date pickers to select start and end dates, then click Add.

  • Import holidays — click Import to open a dialog with US and Canadian statutory holidays for the current and next year. Check the holidays you want and click Import Selected.

  • Upcoming holidays show "Today", "Tomorrow", or "In X days" badges. Past holidays appear dimmed.

Manual Override

  1. Click Force Open (green) or Force Closed (red).

  2. Choose a duration: 1 hour, End of day, Tomorrow 9 AM, or Custom... for a specific date and time.

  3. When active, the override banner shows the status and countdown. Click Cancel on the banner to remove the override.

Using Schedules in Dial Plans

Schedules are referenced by dial plan schedule nodes. A schedule node checks whether the schedule is currently open, closed, or on holiday, and routes the call to a different path for each case.

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