Verbiage acts as a library of all automated messaging content. This content will auto-fill when the messages are sent to the applicable patients according to your established settings in your TouchPoints dashboard.
You can preview automated message content in your TouchPoints dashboard. Click here to learn more about setting up TouchPoints.
Edit Verbiage
In the Verbiage section, you are able to fully customize what the messages include and what information is being provided to your patients.
Access Settings by clicking on the gear icon in the upper right hand corner
Click on the Verbiage tab
Here you will be able to click into each message type to view the content that is included. These will be separated as Text messages, Emails, and App Messages. We recommend you keep these similar to maintain consistency when communicating with patients
To edit these, simply select the Pencil icon
Click into the Text Box to type new content
Select the Insert Placeholders drop down to select content that will auto fill with patient or practice information. To learn more about Engagement Placeholders, refer to this article
Preview how the message will look when sent to patients in the area above the Message template field. Note: SMS messages have a 320 character limit per message.
Once you have customized the verbiage as needed, select the Save button to apply changes
Update Name Placeholders Across All Verbiage
When sending automated messages, you can choose to address patients by their first name or their preferred name by modifying the setting in Verbiage. To make it easy, you can change this setting across all Verbiage by updating the Global Settings.
If you'd like to update your the patient name selection across all Verbiage, please do the following:
From Engagement Settings, click on the Verbiage tab
Click on the blue Global Settings button
Choose to update all Verbiage messages to address patients by either their first name or their preferred name
Click Submit to save
Note: Text messages auto-responders are limited to 1 out-of-office message per number, per day.