Important Announcement about LocalMed Services
Effective November 15th, 2025, LocalMed will be retired and we will be moving all online scheduling functionality into our unified Dental Intelligence platform within our Engagement module. With Engagement, you’ll get everything you love about LocalMed, plus powerful new tools such as:
Your next steps:
Already using Engagement? You should have received communication on how to schedule a transition session with our Online Scheduling Transition team. Need assistance? Contact Support.
Not on Engagement yet? To continue scheduling online after November 15, learn more about Dental Intelligence Online Scheduling and schedule time with an Account Manager.
When patients schedule online through LocalMed, your patients will automatically be sent an email and text notifications according to the appointment status.
By default, LocalMed appointment notification emails will be formatted to be from LocalMed and will include the LocalMed logo at the top of the email. The automated message that the patient receives cannot be edited or customized.
LocalMed Appointment Status and Patient Notifications
Below you will find a description of each appointment status and an example of how these emails will appear for the patient.
Scheduled Status
A Scheduled LocalMed notification means the appointment has been inserted into your Practice Management Software calendar. No action is required if it updates to this status. A confirmation email will be sent to the patient.
Please note: If the patient does not verify their appointment via email within 5 minutes of receiving the confirmation email, they may receive the following text message:
To complete the scheduling of your Teeth Cleaning - New appointment with Dr. John Smith at Monday, September 17 at 4:30 CDT please respond "Y".
Responding with "Y" via text will not confirm the appointment. The patient must verify via email.
Rejected Status
If a patient who is black-listed attempts to schedule an appointment it will be marked as Rejected. If the status reflects this, we will send an email to the patient with the following notice:
Conflicted Status
A Conflicted LocalMed status means the appointment could not be scheduling due to a conflict in the Practice Management Software's calendar, meaning there is already an appointment or a block at that time.
Example: Someone at the office booking it at the same time or LocalMed not syncing then being synced later. This should not occur often. If the status reflects this, we will send an email to the patient with the following notice:
Duplicated Status
If a patient books twice with the same patient information or is Duplicated in LocalMed, we will send an email to the patient with the following notice:
Pending Status
Finally, Pending LocalMed appointments are appointments that have been scheduled through the online scheduling process but have not yet been pushed through into a practice management system.
Click here to learn how to fix pending appointments.
Internal Practice Notifications
When a patient schedules an appointment and it is pushed to your practice management software, you will receive the following email notification:
When a patient cancels their appointment, you will receive the following email notification:
If the patient updates their insurance through the scheduling process, you will be informed via email with the following notice:
If a blacklisted patient attempts to schedule, you will receive the following email notification:
Note: LocalMed is not able to remove appointments from your Eaglesoft Schedule if the operating server is Version 21 or newer.