When experiencing issues logging into Dental Intelligence, the best solution is to follow the Forgot Password process (even if you remember your password!) New user invitations and existing passwords do expire, this is due to HIPAA Compliance guidelines to ensure security when accessing the Dashboard.
If you are receiving an "Incorrect Password" error, you are a new user but the invitation link has expired, or if you have simply forgotten your password, refer to the following steps to gain access to your account.
Restricted Access Error
Step by Step Instructions:
If you receive the "Trying to Login to the Practice with Restricted Access" error message, that means that you are attempting to login into a platform that is not part of your product subscription.
Forgot Password Process
Step by Step Instructions:
Access the Dental Intelligence Log In page
Select the Forgot Password button found under the Username and Password fields
Enter in your Email that is attached to your Dental Intelligence account and click Reset
Access your email inbox to open the email that was sent from Dental Intelligence and click the Reset button
Follow the Reset Password prompts
Enter in your New Password
Confirm the password
Click Reset Password
Go back to the Dental Intelligence Log in page
Enter in your Email username and your new password!