Once you’ve enabled the Mobile App and Loyalty Program, your patients can begin earning Loyalty Points by using the Modento Patient Mobile App. As they accumulate points, they’ll have the option to redeem them for rewards at your practice.
When a patient is ready to redeem their points, they can choose a reward directly in the app and receive a Redemption Code. The patient will share this code with your team during their visit, and you’ll enter it into the Rewards section of the patient card to complete the process.
How Patients Access a Reward Code in the Mobile App
When a patient opens the Modento Patient Mobile App, they'll tap Rewards in the left menu navigation
If they have earned enough points, they'll see available rewards and can tap the blue Do It button to claim their reward
Next, they'll need to show you the reward code so you mark their reward as earned in Engagement
When patients redeem points on the Modento Patient app, you'll receive a notification in the Personal Assistant dashboard.
How to Claim Rewards
Click on a patient name to open their patient card
Then, click on the present icon and choose Claim Reward
Enter the reward code provided by the patient, then click Claim
The next window will show the reward that the patient has chosen. To redeem the points, click Confirm to complete the transaction
To see a patient's reward history, click on the present icon and then choose Loyalty Information.
