Take a deeper look into incoming calls with Call Insight Stats. When accessing your stats, you will find information on call volume, who is calling your office, and many more.
To learn more about the different stats that Call Insights provides, watch the video below:
How to View Call Insight Stats
Click into the Stats tab in your Call Insight application
Select the frame of time you would like to view stats for
Today, Yesterday, Week to Date, Month to Date or a specific date range by clicking the Calendar icon
Click into the statistics to view lists of patients that are applicable to that metric
These statistics include:
Seen/Unseen Calls
Unseen Calls according to time of day
Incoming Call Volume according to time of day
Can be filtered by Call Type
New Patient Prospects
Prospects by Source
Prospects by Outcome
Reason for Not Scheduling