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Training for Administrators

A training resource designed to help you learn how to use and introduce the Dental Intelligence platform.

Running a dental practice means juggling much more than patient care. Between managing the business, keeping schedules full, and supporting your team, there is a lot to stay on top of.

This resource is designed to organize Dental Intelligence training for admins, product champions, and implementation leads. Our goal is to help you quickly find the training most relevant to your role so you can spend less time searching and more time running your practice.

Let's Get Started!

1. Log in to Dental Intelligence

Go to dentalintel.com and click Log In.

Then, enter your credentials to access your platform.

2. Get familiar with the platform


You can click the in-app walkthrough to take a guided tour, or watch the platform overview video here:


Setting Up the Basics

1. Set Up Users

To give your team access, follow the in-app walkthrough or watch the user setup video here:

2. Set Goals and Clinical Hours (full bundle subscription only)

*If you are using Engagement only, you can skip this step.


If you are a Full Bundle or Analytics-only customer, set up provider goals and clinical hours to begin tracking performance.

3. Attend the Getting Started Webinar


In this webinar, you will learn how to edit forms and consents, set up appointment reminders, and turn on team tasks.

What we'll cover:

  • How to Edit Forms & Consents

  • How to Send Forms & Consents

  • How to Set up Appointment Reminders

  • How to Set up Team Tasks


Setting Up Additional Features

1. Online Scheduling:

*Included with your subscription, but optional to set up.

Online Scheduling allows patients to request or book appointments online, helping reduce phone calls and fill your schedule more efficiently. This feature is included in your Full Bundle/Engagement subscription but is optional to set up.

To learn how to enable Online Scheduling, you can:

What we'll cover:

  • Creating Custom Scheduling Links

  • Increase Patient Visits and keeping your schedule full

  • Get clear insights into how your scheduling efforts are performing

  • Easily connect with the right patients with bulk scheduling invites

2. Payments Setup

*Payments is a premium add-on to your subscription

With DI Payments, practices collect an average of $25,000 more within the first 3 months, get paid about 12 days faster than offices not using the platform, and keep all statements and transactions secure. It also supports flexible payment options, including HSA, debit, and major credit cards, making it easier for patients to pay and for teams to get paid.

To learn how to enable Payments, you can:

  • Watch the on-demand webinar:

  • Navigating the Payments dashboard

  • Sending single/bulk payment requests

  • Using physical/virtual terminals

  • Saving a card on file

  • Posting transactions to the ledge

3. Insurance and Eligibility Setup

*Insurance and Eligibility are premium add-ons to your subscription

With Dental Intelligence insurance, you can handle claims from start to finish in one place with digital submissions, real-time tracking, and unlimited attachments at no extra cost. Additionally, verify eligibility instantly or automatically in the background, and know exactly what payers need with claim validation.

To learn how to set up DI Insurance, you can:

  • Watch the on-demand webinar:

  • Learn how to navigate through your insurance dashboard

  • Submit claims

  • Verify patient eligibility


Training Your Team

The Team Training Webinar provides a broad overview of daily workflows that apply to most roles in your practice. If you are overseeing the implementation of Dental Intelligence, please plan to attend this webinar. You can either have your team join the webinar with you, or attend on your own and share the training with your team afterward.

What we'll cover:

  • The Morning Huddle

  • How to manage patient communication

  • Managing Team Tasks

  • Customizing patient lists to generate meaningful reports that drive practice growth


Beyond the Basics

Now that you understand how to get set-up and understand the basic functionality in your product, it's time to learn about the features that will impact your daily workflows before introducing it to the team.

1. Run Your First Morning Huddle

*Not applicable to Engagement Only users.

Dental Intelligence makes that start effortless by building your Morning Huddle before the day even begins. Key metrics are automatically compiled into a clear, customizable view for your entire team, so everyone walks in aligned and informed.

To learn how to run a Morning Huddle you can:

  • Watch the Morning Huddle video:

2. Learn About Your Analytics Dashboards

*Not applicable to Engagement Only users.

Your Analytics Dashboards are where you will view practice, provider, and collections metrics. How often you review these dashboards is up to you, but regularly reviewing them and discussing them with your team can help you stay on track with your practice goals.

To learn how to use your dashboards, you can:

  • Watch the on-demand webinar:

Applicable to Full Bundle and Analytics Subscriptions

  • Performance Board

  • Collections Board

  • Provider Pulse

  • Profitability Formula

  • Benchmarks

3. Set Up a System for Team Task Reminders

*Applicable to Full Bundle Subscriptions

Stay on top of every patient outreach so your team always knows who to contact, why, and when. With Dental Intelligence Follow Ups, your daily task list is automatically generated with the patients that need immediate attention, helping your team save time and stay focused.

To learn how to use your dashboards, you can:

  • Watch the on-demand webinar:

Applicable to Full Bundle Subscriptions

  • Explore TouchPoints Automation and how it helps simplify follow-up tasks.

  • Learn how to monitor task performance and measure results.

  • See how tasks integrate seamlessly into your daily workflows.

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