Follow the instructions outlined below to set up Call Insight with Vonage Business:
Sign in to the Admin Portal - https://www.vonage.com/business/login/
Click Phone System, then click Extensions
Hover over the main Extension associated with your practice number and click the Pencil icon
Click Never Miss A Call
Mark the option for Simultaneous Ring and then set options for the following fields:
When My Phone Rings
Select an extension or enter a phone number to ring. (Normal Ring Settings)
Click Add Another Rule, to add your Call Insight number
Enter in your Call Insight number
Send to Voicemail After
Select the number of rings before sending to Voicemail
Use Caller ID
Select a Caller ID option: Originating Caller ID
Click Save
Congratulations! Your Vonage Business phone system is now configured to work with Call Insight. Just download the Call Insight Application locatedhere on the workstations you would like the feature on.
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