Mango Voice makes it easy to control how each extension handles an incoming phone call. Follow these step by step instructions to set up Call Insight with Mango:
Click the blue + New Extension Line button to create a new extension
In the Extension section, from the OutDial Extension dropdown, choose Yes
In the Outdial Options section, enter your Call Insight phone number in the blank Forwarding Number field
Click Save
Lastly, add the newly created extension to the members of the Ring Groups that you would like to trigger the notification
Alternate / Additional Configuration
If you would like to have Call Insight log calls after hours or in other call scenarios besides a Ring Group, then you can add the Call Insight number to any applicable Switchboard.
Open the Switchboard that you want to configure
Add an External Transfer node to the Switchboard and move it to the place where you want to trigger the notification
Add the Call Insight Number as the number to the node
Set timeout to 5 seconds
Unselect the '1 to connect' option
Select the checkbox to connect the node and then click Save
Repeat as necessary with additional extensions. Your Mango Voice system is now configured to work with Call Insight!
Mango Resources
This is a public page updated in real time that displays Mango's uptime. For questions about service delays, outages, and current status, check this site page.
Watch videos demonstrating Mango's features and simple steps to setup. Mango adds new training videos regularly here.
Submit questions, support tickets, and chat with Mango Customer Service representatives. Additionally, you will find a Training Calendar to schedule trainings on how to best use Mango Voice in your office.
Keywords: setup, setting up, set-up, getting set up, getting started