Call Insight - Mango Voice Phone Set up
Step by Step Instructions:
Create a new Line Extension
Make the new Line Extension an 'OutDial Extension'
Add the Call Insight number as OutDial Forwarding Number
Save
Add the new Line Extension to the members of the Ring Groups you would like to trigger the notification.
Alternate/Additional Configuration
Step by Step Instructions:
If you would like to have Call Insight log calls after hours or in other call scenarios besides a Ring Group, then you can add the Call Insight number to any applicable Switchboard.
Open the Switchboard that you want to configure
Add an External Transfer node to the Switchboard and move it to the place where you want to trigger the notification
Add the Call Insight Number as the number to the node
Set timeout to 5 seconds
Unselect the '1 to connect' option
Connect the node
Save
Repeat as necessary.
Your Mango Voice system is now configured to work with Call Insight.
If you have any issues completing the configuration, please feel free to reach out to our Support Specialists.
Keywords: setup, setting up, set-up, getting set up, getting started