Call Insight works through Nextiva Anywhere which is a feature that is only available on enterprise licenses. Please contact Nextiva if you need to upgrade your user licenses to enable Nextiva Anywhere.
CLICK HERE to learn how to set up Nextiva Anywhere with Call Insight.
Note: If incoming phone calls ring different groups of phones then you will need to enable Nextiva Anywhere on one user per group.
Example: If you have an auto-attendant that rings two phones on option 1 and two different phones on option 2 then you will need to enable Nextiva Anywhere on at least one user in each group.
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