Log in to VO Configuration Manager. 

Click Users

Click the Pencil Icon next to the user
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Scroll down to Call Forwarding Rules and click Add new rule (+) to set up the call forwarding rule for Call Insight

Create a new forwarding rule

Set the rule name to Call Insight or anything you want to use to describe the purpose of the rule (e.g., DI Call Integration, Front Office Magic)

Under When to Apply this Rule, select: 

Anyone 

Set the time you would like to apply this rule to: 

Anytime 

Under Forward Calls to, choose:

Selected Users or External Numbers 

Enter the names or numbers of the users who will receive calls when a call comes into the practice

Then add the Call Insight number to this forwarding rule.

Click Add to the List

Enter the number of seconds that the call should ring for before going to another forwarding option

Select to ring these numbers Simultaneously

Select one of the following forwarding options to take place after trying all the above numbers

Click Save

Save the user profile