1. Log into your RingCentral: https://login.ringcentral.com/

2. Find the extension associated with the Practice’s main number - this usually won’t be an extension with a name associated with it.

3. Scroll down to “Call Handling & Forwarding”

4. Set the Incoming Calls Forward in this Order to “Simultaneously” (See Figure 1.)

5. Change the “Ring For” setting for the first Active line to “0 Rings / 0 Seconds” (See Figure 1.)

6. Set the 2nd Simultaneous ring option to Active, Change the ring duration to the length you want your main number to ring, enter the Call Insight Number into the “Number” field

7. Click Save

Figure 1.

Call Insight is now configured on your RingCentral System!

If you have any issues completing the configuration, please feel free to set up an appointment with one of our Call Insight Specialists.

Click here to set up the appointment

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