Note: Call Insight works with Spectrum-Time Warner Cable, but will require you to reconfigure the system. For some practices this can cause problems that are unwanted. If you find that this is the case then we highly recommend switching to one of our preferred voice partners. In most cases upgrading will provide you with a modern phone system that makes life in the practice easier, while providing significant cost savings.
Log into your Spectrum Voice Manager account with an admin user: https://voicemanager.timewarnercable.com
Click on Incoming Call Settings
Click on Custom Routing and make sure the Hunt Group is disabled, if it is enabled, disable it.
Click on Incoming Calls and then click Call Forwarding
Turn on Forward Busy Calls on all lines except the last one, and your fax line. Have each line forward to the next. (ie. Line one forwards if busy to line two, line two to three, and so forth)
Click on Mobility Package and click on Simultaneous Ring
Click on Configure
Add the Call Insight number to the Phone Number field and click SAVE
Congratulations! Call Insight has now been successfully configured with your Spectrum—Time Warner Cable account. Make sure to have the Call Insight App downloaded on the workstations you would like this feature on, you can download this here.
End Notes
Call Insight requires simultaneous ring to work. The simultaneous ring feature does not work inside the hunt group. By replacing the hunt group with call forwarding, you can enable simultaneous ring.
This causes the issue of Call Insight being notified multiple times when calls are not answered and forward to the last line. This creates multiple calls in Call Insight and on the phones in the practice if a call goes unanswered. This is not a problem for some practices but will throw off the call stats.
For optimal experience we recommend changing phone providers. Please contact Dental Intelligence to learn more about the special pricing offered by our voice partners.
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