We have some exciting updates coming your way in our December 15, 2023 release. These updates include:
Online Scheduling: Patient insurance eligibility added during appointment request
Now patients can add their primary insurance information while scheduling an appointment online! Upon selecting their primary insurance carrier, the patient will be asked to also enter their Member ID and Group number (optional).
Entering this information will allow Engagement to run an eligibility check upon completing the appointment request. The appointment will show up as a notification in the Inbox, and patient insurance information will be added to the patient card, as well as the Eligibility dashboard on the day that the appointment has been scheduled.
Updated Action Items Dashboard: Outstanding Treatment
We've updated the logic on the Action Items dashboard Outstanding Treatment list to better capture patients that have outstanding unscheduled treatment. This list makes it easier for your practice to have visibility on patients that have accepted treatment but aren't yet booked on your schedule.
The Outstanding Treatment tile shows the total number of patients on the list, as well as the total dollar value of their combined outstanding scheduled and unscheduled treatments:
You cannot manually add patients to this list. The information is pulled from the treatment plans and appointments in your practice management software. To remove a patient from this list, the patient must be scheduled for treatment or their treatment plan must be marked as inactive.
Updated Verbiage: practice_phone placeholder now available
You can now add your practice phone number as a placeholder in templates:
Updated Metrics Verbiage and Definitions
We've updated a few of our metrics' verbiage to make it even easier to understand the baseline data that helps you diagnose the health and progress of your practice.
Visits are now called Appointments. We'll still be using Visits in other areas on your Analytics dashboard, but they mean something a bit different than Appointments. Here's an overview of these updated definitions:
We've also updated our definitions for Diagnosed and Presented metrics:
And lastly, we've also made better differentiations between Re-Appointment and Pre-Appointment metrics:
In addition to Location Scorecards, you can now create Provider Scorecards! Provider Scorecards allow you to compare providers over varying time periods and across multiple metrics.
Provider Scorecards are available for single and multi-location users. You can view providers for all locations that you have access to.
Location and Provider Scorecards now include expandable visualizations! Click on the report icon in the header to view a graph of the selected metric. Hover over the graph to view data details.
Updated: DI Analytics Mobile App
We've refreshed our Dental Intelligence mobile app! Our Dental Intelligence app is now known as DI Analytics in the App Store or Google Play Store.